Returns & Refunds Policy

Last updated: January 2026

Thank you for shopping at DiyBelle.com. This Returns & Refunds Policy explains the conditions under which returns, exchanges, or refunds may be accepted for finished jewelry, custom-made jewelry, and DIY jewelry products.

Please read this policy carefully before placing an order.

1. General Policy

Due to the nature of our products, return eligibility depends on the type of item purchased:

Finished jewelry: Eligible for return under certain conditions
Custom-made jewelry: Generally non-returnable
DIY jewelry & personalized items: Generally non-returnable

By placing an order on DiyBelle.com, you agree to the terms outlined below.

2. Finished Jewelry Returns

Return Eligibility

Finished (non-customized) jewelry may be returned if:

The item is unused, unworn, and in original condition
The item is returned in its original packaging
The return request is made within 14 days of delivery

Non-Returnable Finished Items

Finished jewelry is not eligible for return if:

The item shows signs of wear or damage caused by the customer
The item was marked as final sale or clearance

3. Custom-Made & DIY Jewelry

Because custom-made and DIY jewelry is created according to your specific selections:

These items are non-returnable and non-refundable
Minor variations in color, size, texture, or design are normal and are not considered defects

This policy helps ensure fairness and quality for all customers.

4. Damaged or Incorrect Items

If you receive an item that is:

Damaged during transit, or
Incorrect compared to your order

Please contact us within a reasonable time after delivery and provide:

Your order number
Clear photos of the item and packaging

After review, we will offer a replacement, partial refund, or full refund where appropriate.

5. Refund Process

Approved Refunds

Refunds are issued to the original payment method
Processing time may take 5–10 business days, depending on your payment provider

Shipping Fees

Original shipping fees are non-refundable, unless the return is due to our error
Return shipping costs are the responsibility of the customer unless otherwise stated

6. Exchanges

We do not guarantee exchanges for all items. Exchange requests are evaluated on a case-by-case basis.

For custom or DIY items, exchanges are generally not available unless the item is defective or incorrect.

7. Return Authorization

Please do not send items back without contacting us first.

Unauthorized returns may be refused or returned to the sender.

8. Lost or Delayed Returns

DiyBelle.com is not responsible for lost return shipments. We recommend using a trackable shipping method when returning items.

9. Policy Abuse

We reserve the right to refuse returns or refunds if we detect:

Repeated abuse of return policies
Suspicious or fraudulent behavior

10. Changes to This Policy

We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will be effective once posted on this page.

11. Contact Us

If you have questions about returns or refunds, please contact us:

Website: https://www.diybelle.com
Email: [email protected]